New York Times Insider Column: Unraveling a High-Rise Horror Story

From a Times Insider column by Sarah Bahr headlined “Unraveling a High-Rise Horror Story”:

Last month, when Karen Zraick, a Times reporter on the Metro desk, got a tip from a tenant of a Lower Manhattan residential building, she wasn’t sure it would result in an article. The tipster wrote that elevator service in the building had been spotty, at best, since the fall. But elevator outages are unfortunately fairly common in New York City, particularly in the city’s public housing complexes, Ms. Zraick thought.