Gannett Is Reworking Its Crime Coverage by Offering Context, Identifying Trends, and Following Stories to Their End

From a story on by Angela Fu headlined “Gannett launches a network-wide push to rework its crime coverage”:

As the Atlantic regional editor for Gannett, Hollis Towns is responsible for setting the strategy and tone of the papers within his region. Two years ago, as he was looking at story budgets across his papers, he noticed something concerning.

“I saw more and more reactive crime stories that didn’t connect the dots,” said Towns. “I saw more people, Black and brown folks who look like me, splattered across all of our front pages and on our websites, and no context offered for what happened and no follow up offered after the story had initially run.”

Editors at the papers in the Atlantic region also knew they had a problem. In New York, Democrat and Chronicle executive editor Michael Kilian realized there was a disconnect between the paper’s coverage of Rochester and what he was personally seeing. An analysis of one month of coverage in 2019 revealed that 20% of the paper’s stories were crime-related. But criminal activity didn’t make up 20% of everyday life in Rochester.

Meanwhile, Arizona Republic director for product and audience innovation P. Kim Bui was reexamining her own paper’s breaking news coverage. The paper had taken a “publish everything” approach until then, covering even the most minor incidents….

Something needed to change. On the East Coast, Kilian reshaped the Democrat and Chronicle’s public safety coverage and helped put together a comprehensive plan to better cover crime in the Atlantic region. In the West, Bui realigned her team’s priorities and drew up a set of values to guide crime reporting.

Their work has led to a Gannett-wide effort to reimagine crime coverage. Journalists across the newspaper chain have been attending trainings this summer to learn how to be more enterprising in their crime coverage, rather than reactive. The goal is to move beyond coverage that lacks context and relies on police narratives to the detriment of marginalized communities.

“We had these pieces already in place, bits and pieces across the company,” said Gannett president of news Maribel Perez Wadsworth. “And then there was this more concerted effort that had been well underway and being piloted in the Atlantic group, and it felt right to move more quickly to scale the learnings and scale the best practices across the whole network.”

Gannett’s new approach to crime coverage, editors say, will focus on offering context, identifying trends and following stories to their end.

In 2018, Gannett started removing mugshot galleries from its sites, a process it finished last year when it removed galleries from its former GateHouse sites….

Other changes include sunsetting police blotters and encouraging reporters to focus on trends, rather than individual crimes. For example, the Republic, based in Phoenix, used to report on individual pedestrian fatalities without explaining to readers why they were noteworthy, Bui said….

The Republic has also started adding “context lines,” or paragraphs explaining why they’re covering the story, to their articles. For instance, a Republic article from Aug. 8 about hot-car deaths included the following paragraph:

Fewer children died from being left in a hot car in the U.S. in 2020, experts say, as a result of the COVID-19 pandemic keeping many people at home. The only child hot-car death in Arizona in 2020 was 3-year-old Delilah Jones, who got into her mother’s car in a parking lot by herself on Aug. 30, 2020. In 2019, there were four hot-car cases in Arizona; all were children unknowingly left in a car.

Part of offering additional context is ensuring that non-police sources are used in stories. For years, journalists used to take police statements at face value, treating law enforcement as the “de facto voice” even when there were suspicions that they had an agenda, Towns said.

But the police’s perspective can’t be “the end of the story,” The Burlington County (New Jersey) Times executive editor Audrey Harvin said. There are victims, the victims’ families and community members to consider, and a fair and balanced story would include how the crime affected them….

“Instead of trying to answer ‘What?’ all the time, we’re looking at ‘Who?’ ‘How?’ and ‘Why?’” Kilian said, noting that the more in-depth stories have seen longer read times and helped gain subscribers. “We’re storytellers, and we have to tell stories and tell them thoroughly. When there’s a human dimension, they’re always better when the whole community responds.”

The changes come as other news organizations around the country reexamine their crime coverage. The Associated Press announced it would stop naming suspects in minor crime stories, and The Boston Globe launched a program to allow people mentioned in older articles to submit take-down requests….

The Democrat and Chronicle first started reexamining its crime coverage in May 2019 as part of the Table Stakes program, which helps news organizations tackle “critically important challenges.” The paper wanted to become a more diverse and inclusive organization in its storytelling and to address the “canyon of distrust” between itself and members of marginalized communities, Kilian said….

In an effort to build relationships with local communities of color, the paper started a “mobile newsroom” program. Every week, reporters and editors set up workstations in a community site like a library or a recreation center and spent time listening to local residents.

“Our goal was to go learn these neighborhoods, talk to residents, find new sources,” said Sheila Rayam, who was the community engagement editor at the Democrat and Chronicle. She is now the executive editor of the Observer-Dispatch and The Times Telegram in central New York. “One of the things we learned is that just us being there wouldn’t mean that the throngs of community members would be happy to come and talk to us.”

In those conversations, some local residents expressed frustration with the paper’s crime coverage. The paper only covered their communities when crimes occurred and ignored positive developments.

Through those mobile newsrooms, the Democrat and Chronicle gathered feedback and developed sources. They gave 50 people free subscriptions for a year to form a “digital advisory group,” a closed Facebook group that gave real-time feedback on headlines and stories.

Those connections helped “immensely” when the pandemic began, Rayam said. The paper had developed sources in diverse neighborhoods that allowed them to tell stories about health disparities and the impacts of the economic slowdown.

There is still lingering distrust, which is unsurprising after “a century or more of disconnect,” Kilian said. But there are some early signs of progress. For example, a Gannett survey from earlier this year showed that trust among Black audiences in Rochester was higher than most Gannett papers….

Using the Democrat and Chronicle’s experience, Kilian helped develop a crime coverage plan for the rest of the Atlantic region. That pilot has since been expanded to the training that is ongoing across Gannett’s roughly 250 newsrooms….

Angela Fu is a reporter for Poynter.


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